Find out how your municipality shares information
Check whether your municipality has plans to set up one or more information points or has other measures in place for sharing important information during a major disruption to the mobile phone network or internet.
DSB encourages municipalities to establish one or more information points where residents can get information if the mobile phone network or internet is not working.
Become a preparedness buddy
Digital services make us more vulnerable, but working together makes us stronger. Find out who you can help, who can help you, and what equipment you can share. Agree on a place to meet in case you can’t get in touch with each other.
Get a DAB radio
DAB radio uses a separate broadcasting network. With a DAB radio powered by batteries, solar panels or a hand crank, you can receive important information from the authorities even if the internet is down and the power goes out. Most cars also have DAB radio.
NRK P1 is the emergency preparedness channel. It provides information to the public even if other news media and public websites are unavailable. Read more about emergency alerts and warnings.
Charge your power bank and devices you might need
Keep a fully charged power bank on hand, along with extra batteries for your radio. If there is a risk of disruption to the mobile phone network, internet or power supply, charge your mobile phone, computer and other devices. Your mobile phone can still be useful, for example as a torch or when your phone signal comes and goes.
Compare subscription plans with different mobile phone networks
Make sure a preparedness buddy or someone else you know has a subscription that uses a different mobile network from yours. That way, not everyone will lose coverage at the same time if one of the mobile phone networks goes down. Many mobile phones can also use two or more SIM cards or eSIMs.
It is a good idea to keep a list of important phone numbers on paper in case you need to borrow a phone.
Find out how to communicate over Wi-Fi
If your mobile phone network is down but the internet is working, you can still make calls or communicate in other ways over Wi-Fi. Check whether your phone supports Wi-Fi calling and how to turn it on. Talk to the people you want to stay in touch with about which apps to use for calls and messages, and check that they work.
Check whether your municipality has strengthened its mobile phone network. Many municipalities have base stations with a backup power supply which will last for up to three days, often located close to municipal buildings or town halls. If you lose your phone signal at home, you can go there to contact other people, if it is safe to do so.
The Norwegian Communications Authority’s website (in Norwegian) has more information about this measure and a list of municipalities with strengthened mobile phone networks.
This advice is provided by the Norwegian Communications Authority (Nkom) and DSB.